Shipping policy
Shipping Policy
At MindPull Rig, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 2–3 business days after your order has been successfully placed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please note that processing times are separate from shipping times.
Estimated Shipping Times
After your order has been processed, estimated delivery time is:
6–10 business days
Delivery estimates are based on normal shipping conditions and begin once your order has been dispatched.
Please note that shipping times are estimates only and are not guaranteed.
Shipping Destinations
We currently ship to most countries worldwide.
However, shipping availability may vary depending on your location and local carrier restrictions.
If we are unable to ship to your address after your order is placed, we will contact you promptly and issue a full refund if necessary.
Shipping Delays
Although we work hard to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Customs inspections
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Other unforeseen events
MindPull Rig is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
MindPull Rig has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
MindPull Rig is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.
Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking with household members or neighbors.
- Contacting your local delivery carrier.
- Checking around your delivery location.
If you still require assistance, please contact us and we will do our best to help investigate the issue.
Damaged Packages
If your package arrives visibly damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged package
- Photos of the damaged product
We will review your claim and provide an appropriate solution.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information, where available.
Please allow up to 48 hours for tracking information to become active after shipment.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately.
If this happens, you will receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
MindPull Rig